nmok Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legally binding agreement between nmok ("Platform", "we", "Company") and its users ("you", "member", "player"). By visiting the nmok.lat website, creating an account, or using any of the services, you are considered to have agreed to these terms.

1.1 Key Definitions

• "Platform" refers to the nmok website, mobile version, and all related services.
• "Account" refers to the personal profile created for you upon registration.
• "Funds" refers to the amount of money held in your account.
• "Bonus" refers to additional amounts granted as a promotion or reward.
• "Betting" refers to placing wagers on cricket, football, or any other sports event.

1.2 Applicable Law

nmok provides services to users in Bangladesh. These terms have been drawn up following accepted international online gaming standards. In the event of any dispute, the terms of this document will serve as the primary reference.

2 Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to create an account and use the services on the nmok platform. This platform is strictly prohibited for anyone under the age of 21. By registering, you confirm that you are 21 or older.

2.2 One Account Policy

Each individual may create only one account. If multiple accounts are found under the same person's name, all accounts will be cancelled and the associated funds may be forfeited.

2.3 Registration Requirements

When creating an account, you must:

• Provide accurate and complete personal information.
• Provide an active mobile number that belongs to you.
• Read and agree to these terms and conditions and the privacy policy.
• Commit to the responsible gaming policy.

2.4 Grounds for Ineligibility

nmok will not permit account creation or continued use in the following cases:

• If false information is provided.
• If an account has previously been cancelled.
• If you are an nmok employee or a family member of one.

3 Account Security and Identity Verification

3.1 Password Protection

It is your responsibility to keep your account login details completely confidential. Do not share your password with any third party. Any unauthorized use of your account must be reported to [email protected] immediately.

3.2 KYC (Identity Verification) Process

nmok reserves the right to verify your identity at any time. The following documents may be requested for this purpose:

• A copy of your National ID (NID) or passport.
• Proof of current address.
• Proof of ownership of the payment method.

If the required documents are not provided in time, the account may be temporarily suspended or withdrawals may be placed on hold.

3.3 Allocation of Responsibility

nmok will not be held liable for losses caused by unauthorized third-party access, unless it is a direct result of nmok's own security failure.

4 Deposit and Withdrawal Policy

4.1 Deposits

You can use bKash, Nagad, Rocket, and Upay to deposit money into nmok. The minimum deposit amount is ৳200 (the same limit applies to each payment method). Deposits are credited to your account instantly.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. nmok aims to process withdrawal requests generally within 10–45 minutes. Additional time may be required in cases involving security checks or unusual activity.

4.3 Withdrawal Terms

• Withdrawals can only be made to your own account (bKash, Nagad, Rocket, or Upay).
• It is recommended to use the same payment method for both deposits and withdrawals.
• Applicable wagering requirements must be met before bonus funds can be withdrawn.
• nmok reserves the right to suspend a withdrawal and conduct an investigation in the case of suspicious transactions.

4.4 Fund Security

nmok uses SSL encryption and the highest security technology to keep your financial information and funds safe. Player funds are held separately from operational funds.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a welcome bonus of up to 120% on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳200 is required to receive this bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x). For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus, and you will need to place a total of ৳24,000 in bets before it can be withdrawn (1,200 × 20).

5.3 Bonus Usage Terms

• A bonus offer applies to each account only once.
• Bonus funds cannot be withdrawn directly — the wagering requirements must be met first.
• If a bonus is not used within the set time limit after being received, it will be automatically cancelled.
• nmok reserves the right to modify or withdraw any bonus offer at its discretion.
• If an attempt is made to abuse a bonus improperly, the account may be cancelled.

5.4 VIP Program

nmok's VIP program has five tiers. Weekly cashback is available at each tier:

• Bronze — up to 0.3% cashback per week.
• Silver — up to 0.6% cashback per week.
• Gold — up to 0.9% cashback per week.
• Platinum — up to 1.2% cashback per week.
• Diamond — up to 1.5% cashback per week.

You can move up from tier to tier based on your active gaming activity.

6 Fair Play Policy and Prohibited Conduct

6.1 Fair Play Commitment

nmok is committed to ensuring fair and impartial results across all games and betting facilities. Our game platforms use systems from recognised technology providers and fair play is guaranteed.

6.2 Prohibited Activities

The following activities are strictly prohibited and will result in account cancellation if found:

• Automated betting or playing with the help of bots.
• Colluding with other players to gain an unfair advantage.
• Operating multiple accounts for the purpose of obtaining bonuses.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Conducting money laundering or illegal financial activities.
• Attempting hacking, phishing, or cyber attacks.

6.3 Action Against Manipulation

If any form of cheating or fraud is detected, nmok reserves the right to immediately close the account in question and void any winnings earned.

7 Responsible Gaming Policy

nmok takes responsible gaming very seriously. We believe that gaming is an enjoyable form of entertainment — but it should never become a cause of financial or personal problems.

7.1 Our Tools

• Deposit Limits: Set a maximum deposit amount for a specified period.
• Session Time Limits: Set how long you play in one sitting.
• Self-Exclusion: Exclude yourself from the platform for a specified period.
• Reality Check: You will be reminded of your time and spending at regular intervals.

7.2 Seeking Help

If you notice signs of gaming addiction or financial problems, contact our 24/7 live chat support or reach us at [email protected] immediately. Visit our Responsible Gaming page to learn more.

8 Intellectual Property

All content on the nmok platform — logos, graphics, text, software, designs, and other elements — is the exclusive property of nmok or licensed assets belonging to its partners.

8.1 Permitted Use

You may use the platform only for personal, non-commercial purposes. Reproducing, redistributing, or using any content commercially without nmok's written permission is prohibited.

8.2 Third-Party Content

Content from Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and other game providers is operated under their own licences. Any disputes relating to this content must be resolved with the relevant provider.

9 Limitation of Liability

nmok will not be held responsible for any loss in the following circumstances:

• If a game or betting session is interrupted due to loss of internet connection.
• Issues caused by third-party software failure.
• Loss resulting from your own negligence or failure to follow instructions.
• Unexpected technical errors or issues during system maintenance.
• Causes beyond nmok's control (natural disasters, cyberattacks, etc.).

nmok reserves the right to cancel any bonus or winning amount that was incorrectly displayed due to a technical error.

10 Account Suspension & Closure

10.1 Closure by nmok

nmok may suspend or close any account without prior notice for the following reasons:

• Any violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Providing false identity or documents.
• Instructions from a regulatory authority or legal obligations.

10.2 Closure by the User

If you wish to close your account at any time, send a request to [email protected]. Please complete any pending withdrawals before closing your account.

10.3 Inactive Accounts

An account may be marked as inactive if it remains unused for an extended period (generally 12 months). A maintenance fee may apply to inactive accounts. You will be notified in advance by email regarding this.

11 Privacy & Data Protection

nmok prioritizes the protection of your personal information. We use SSL encryption and modern data protection technology. Details on how your information is collected, used, and stored can be found on our Privacy Policy page.

nmok does not sell your personal information to third parties. However, minimal information may be shared with partner providers to fulfill legal obligations or deliver services.

12 Changes to Terms and Conditions

nmok reserves the right to modify these terms and conditions at any time. For significant changes, a notice will be sent to your registered email address and the update date will be published on the website.

Continued use of the platform after updated terms are published will be taken as your agreement to the new terms. If you disagree with a change to the terms, you may request to close your account.

13 Complaints & Dispute Resolution

13.1 How to Submit a Complaint

If you have a complaint, please first contact our 24/7 live chat support. If it is not resolved via live chat, send a detailed description by email to [email protected].

13.2 Response Timeframe

nmok will generally respond to complaints sent by email within business days. Complex matters may require additional time for investigation — in such cases, you will be kept updated.

13.3 Final Decision

The final decision given by nmok will be binding. We are committed to resolving all disputes fairly and impartially.

14 Contact & Support

For any questions, issues, or suggestions, please get in touch with our team:

• Live Chat: 24/7 instant support in Bengali
• Email: [email protected]

For more information, visit our FAQ, Responsible Gaming, and Privacy Policy pages.