nmok's Privacy Policy

1 Introduction and Overview

nmok ("we", "our", or "platform") is a trusted online gaming and betting service provider in Bangladesh. We are committed to protecting the privacy of our users (you). This Privacy Policy ("Policy") explains what types of personal information we collect, how we use it, who we may share it with, and what measures we take to protect your information.

This policy applies to all nmok products and services, including our website, mobile applications, and any other digital channels. nmok's services are available only to persons aged 21 or older.

2 What Information We Collect

We may collect information about you in various ways. The information collected can be grouped into the following categories:

2.1 Information You Provide Directly

Information you provide during account registration, verification, or use of our services:

• Full name, date of birth, and national ID number (for age and identity verification)
• Email address and mobile number
• Home address and postal code
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Account login credentials (passwords stored in encrypted form)
• Details of messages or complaints sent to customer support

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device type and operating system information
• Browser type, language settings, and connection type
• Logs of your activity on the platform (login times, game play history, transaction history)
• Information collected through cookies and similar tracking technologies
• Referral source and method of arrival to the site

2.3 Information Received from Third Parties

In some cases we may receive information about you from legitimate third parties:

• Transaction verification information from payment gateway providers
• Confirmation information from identity verification services
• Referral information from affiliate partners

3 Purpose of Using Information

nmok uses your information only for specific, legitimate, and relevant purposes. We process your information for the following reasons:

• Account Management: Registration, identity verification, login security, and maintaining your account.
• Service Delivery: Processing gaming, betting, deposit, and withdrawal transactions.
• Customer Support: Resolving your questions, complaints, and issues.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and fraud.
• Bonuses and Promotions: Providing and managing personalized offers, bonuses, and rewards.
• Legal Obligations: Complying with applicable laws and regulations and following regulatory authority directives.
• Responsible Gaming: Identifying problematic gaming behavior and providing appropriate support.
• Platform Improvement: Reviewing user experience and improving our services.

4 Cookies and Tracking Technologies

nmok uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions, security protection.
• Functionality Cookies: Remember your preferences and settings (language, display preferences).
• Analytical Cookies: Analyze usage patterns to help improve the platform.
• Security Cookies: Used to ensure account security and prevent fraudulent activity.

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the platform.

5 Information Disclosure and Sharing Policy

nmok does not sell your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties who provide services on our behalf. This includes payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical support, and customer service platforms. These partners are provided only the information necessary to deliver their services and are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

In the case of court orders, government directives, or legal obligations, we may be required to share relevant information with authorities. This also applies when assistance is needed to investigate money laundering, fraud, or other unlawful activities.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases we will notify you in advance.

6 Data Security Measures

To protect your personal information we have implemented technical and organizational security measures in line with industry best standards:

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; instead it is encrypted using a strong cryptographic hashing algorithm.
• Two-Factor Authentication (2FA): A second layer of verification to strengthen account security.
• Access Controls: Only authorized personnel can access your information, and only when necessary.
• Regular Security Audits: The security of our systems is verified through regular audits and testing.
• Secure Data Centers: Our servers operate with both physical and digital security protections.

However, no method of data transmission or storage over the internet is completely secure. We make every effort to protect your information, and in the event of a security breach we commit to notifying you in a timely manner.

7 Data Retention Period

We retain your personal information only for as long as is necessary to fulfill the purpose of collection or to comply with legal obligations:

• Active account information: Retained for as long as the account remains active.
• Transaction history: For the period required by legal and regulatory requirements.
• After account closure: Relevant information is retained for a set period for financial dispute resolution and legal obligations.
• Marketing communication information: Until you withdraw your consent.

At the end of the designated retention period we securely delete your information or anonymize it so that it can no longer be linked to you.

8 Your Rights

As a user of our platform you have the following rights over your own personal information:

8.1 Right of Access

You may request at any time that we inform you of what information we hold about you. We will provide this information to you within a reasonable time.

8.2 Right of Rectification

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. In many cases you can update your information directly from the profile section of your account.

8.3 Right of Erasure

In certain circumstances you may request that your personal information be deleted. However, in cases of legal obligations, dispute resolution, or legitimate business requirements, certain information may need to be retained.

8.4 Right to Object to Processing

You may object to receiving marketing communications or to certain types of data processing. You may use the unsubscribe option in marketing emails at any time.

8.5 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

To exercise any of the above rights, contact us via live chat or by email.

9 Privacy of Minors

nmok strictly does not provide services to persons under the age of 21. We do not knowingly collect or process the personal information of anyone under the age of 21. If we have unknowingly collected information about a minor, we will immediately delete it and close the associated account. If you believe a minor is using our services, please contact us immediately.

10 International Data Transfers

Your information may be processed or stored outside Bangladesh as needed to deliver our services. In such cases we ensure that transferred information remains under appropriate safeguards and that applicable data protection laws are observed. Our agreements with international service providers include the necessary data protection clauses.

11 Policy Changes and Updates

nmok may modify or update this privacy policy from time to time. If any significant changes are made, we will update the date on this page and, where applicable, make reasonable efforts to notify you at your registered email address. We advise you to review this policy regularly. Continued use of the platform after any changes will be considered acceptance of the updated policy terms.

12 Responsible Gaming and Data Protection

We encourage responsible gaming and may analyze certain information about your gaming behavior for this purpose. This analysis is used solely for your protection — such as helping set limits, identifying potentially problematic gaming behavior, and taking supportive action when needed. This information is not used for any commercial purpose. To learn more about responsible gaming, visit our Responsible Gaming page.